How does data migration work?

We provide automated spreadsheet templates to easily import your assets, spare parts, and preventative maintenance checklists. For Professional and Enterprise plans, our engineering team handles the data migration and taxonomy alignment (ISO 14224) for you.

Is Relantern compliant with security and industrial standards?

Security is foundational. IREAMS is built to SOC 2 and ISO 27001 principles, hosts data on enterprise-grade cloud infrastructure, and natively supports industrial data structures like ISO 14224. Access is protected with row-level security, role-based access control (RBAC), and append-only, tamper-evident audit logs.

What are your support SLAs?

Starter supports standard email ticketing. Professional offers 24/7 ticket support with an 8-hour response guarantee. Enterprise plans include a dedicated Customer Success Manager, telephone support, and a guaranteed 2-hour response SLA.

What is your cancellation policy?

You can cancel your subscription at any time. If you cancel, your account will remain active until the end of the current billing cycle, and you will not be charged again.

Pricing

Simple, Transparent Pricing

Q: Are API integrations available?

Yes, IREAMS includes a robust REST API. Professional plans get standard API access, while Enterprise plans add scheduled data exports and open semantic-layer export (e.g., Apache Iceberg) for enterprise data platforms, plus integration nodes to connect with major ERP and CMMS systems.

Choose the plan that fits your operation. Scale seamlessly as your asset register and maintenance maturity grow.

Starter

For Small Operations

Essential CMMS tools to digitize paper files and organize core work orders.

$ 49 / month

Up to 10 users included
Up to 500 assets registered
Core Work Order management
Mobile EAM App access
AI Reliability Advisor (HITL)
ISO 14224 Taxonomy Rules

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For Growing Enterprises

Advanced reliability analytics, predictive triggers, and complete standard compliance.

$ 149 / month

Up to 50 users included
Up to 5,000 assets registered
Reliability suite (FMEA, RCA)
AI Reliability Advisor (HITL)
ISO 14224 Structure Enforced
API and custom webhook access

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Enterprise

For Industrial Plants

Unlimited scale, advanced custom integrations, and dedicated engineering consultation.

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Unlimited users and sites
Unlimited assets & data points
Custom ERP / CMMS Integration
Full auditing & RBAC logs
Dedicated CSM & 2h SLA
On-premise deployment option

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Detailed Feature Comparison

Features	Starter	Professional	Enterprise
Core Platform
Asset Register limit	500 assets	5,000 assets	Unlimited
User seats included	10 users	50 users	Unlimited
Work Order Management	✓	✓	✓
EAM Mobile App	✓	✓	✓
Preventative Maintenance scheduling	✓	✓	✓
Reliability & Analytics
Failure Mode & Effects Analysis (FMEA)	—	✓	✓
Root Cause Analysis (RCA) templates	—	✓	✓
AI-powered Failure Cause advisor (HITL)	—	✓	✓
Downtime & Pareto Pareto analysis	—	✓	✓
ISO 14224 Equipment Taxonomy Engine	—	✓ (Standard)	✓ (Customized)
Compliance & Governance
ISO 55001 alignment templates	—	✓	✓
MFA / SSO integrations	—	—	✓
Site & Department level RBAC scopes	—	✓	✓
Full Audit Traceability Logs (append-only, tamper-evident)	—	✓	✓
Support & Services
Support ticket channel	Email only	Priority Helpdesk	Dedicated CSM, Phone & Slack
Response Time Guarantee	48 hours	8 hours	2 hours (SLA)
Custom onboarding & data cleanup	—	Self-guided templates	✓ (Fully Managed)

FAQ

Frequently Asked Questions

Can we switch between monthly and annual billing?

Yes, you can upgrade, downgrade, or switch between monthly and annual billing at any time. When upgrading, changes are calculated on a prorated basis. If switching to annual billing, your 20% savings discount will apply immediately to your next billing run.

How does our historical asset data migration work?

We make onboarding pain-free. We provide downloadable spreadsheet templates structured to match standard registries. Simply copy-paste your assets, parts, or schedules and upload. For Professional and Enterprise licenses, our industrial reliability engineers will clean, format, and align your data structure with ISO 14224 rules automatically.

Are API integrations available?

Yes, IREAMS is API-first. Professional plans have access to our REST API to sync asset logs and trigger work orders. Enterprise plans add scheduled data exports and open semantic-layer export (e.g., Apache Iceberg) for enterprise data platforms, plus pre-built integration nodes to link with major ERP and CMMS systems.

Is Relantern compliant with industrial data & security standards?

Security is our foundation. IREAMS is built to SOC 2 and ISO 27001 principles, encrypts all data in transit (TLS 1.3) and at rest (AES-256), and is hosted on redundant, enterprise-grade cloud infrastructure. For critical operations, we enforce row-level security, least-privilege role-based access control (RBAC), and append-only, tamper-evident audit logs.

What are your technical support SLAs?

Starter accounts support email ticketing with response under 48 hours. Professional plans have access to our priority helpdesk with an 8-hour response SLA. Enterprise contracts receive a dedicated Customer Success Manager, shared Slack channels, and a contractually guaranteed 2-hour response window for critical outages.

What is your contract cancellation policy?

All monthly agreements can be cancelled at any time; your platform access will remain open until the end of your billing month, and no further charges will accrue. Annual plans are contracted for a full 12-month period, providing standard discounts, and can be cancelled prior to annual renewal.